Past incidents

NOC has been monitoring this for several days and have put in place a secondary server to offload the connectivity issues over this past weekend. All seems normal and functioning properly at this time. If you are still experiencing any issues, please contact support@telonium.com for further troubleshooting. Thank you.

We have learned that customers using Comcast to connect to our service are affected by this performance degradation. As far as we know, we have not seen any service disruptions from customers outside of this network. If you currently use a different Internet provider and is experiencing this issue, please contact support@telonium.com with your reporting. Thank you.

The engineering team has identified an overloaded equipment and have taken proper actions to reallocate available resources for the time being. We will be watching the health of this equipment for next few days to ensure that no further problems occur and schedule a maintenance to upgrade the equipment for long-term solution. Please report any further issues to us as it occurs so that we can properly mitigate the issue. Thank you.